Dear clients and neighbors,
Without taking too much of your time, we’d like to bring you up to date on how Allied is handling the coronavirus situation. As you can imagine, we’ve been closely monitoring developments for the past several weeks. We’d hoped, as you did, for better news. But given the most recent guidance provided by governments across the state of Texas, we feel the only responsible course of action is to suspend all in-person business in Texas, effective immediately, pending new guidance from the government.
As a result, the majority of our production work is on hold until further notice. While we look forward to completing your project as quickly as we can, this does have a few immediate consequences:
All in-person appointments scheduled during a “stay at home” or “shelter in place” order, are canceled, effective immediately, and will be rescheduled promptly once a date for returning to work has been definitively set. If your appointment is currently scheduled for a date after the relevant order has ended, it remains on our schedule, but please be aware that it may need to be rescheduled for a different time.
Crews currently working on site have been asked to wind down work immediately, while doing so in a way that maximizes safety and minimizes inconvenience for clients who need access to their outdoor spaces in the interim. Those projects will retain their place of priority upon our return to work.
All sitework scheduled for a future date must be considered temporarily postponed. Unfortunately this does include work scheduled for dates presumed to be after the quarantine period has ended, in order to be fair to all of our clients.
Work scheduled to be completed by a specific date is now unlikely to be completed by that date. We apologize for that disappointment, but ask that you please plan accordingly.
We will reach out again to begin scheduling appointments and installations as soon as we know we can return to work.
In the meantime, we appreciate your graciousness and patience in this difficult time. Please reach out to us by phone with any concerns or questions and we’ll be happy to address them as best we can. We wish you the best, we’re all in this together.
Allied Outdoor Solutions